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Here is one of the first of my writings published nationally, In "Security Dealer" magazine in the early 1970's. It was reprinted about 2 years ago in the California Alarm Association magazine. Although directed at alarm dealers, anyone who provides home contracting services will understand.... Reprinted by permission of the author - ME. THE JOYS OF INSTALLATION Bill Cereske
Dear Alarm Company Owner, I'm writing today to thank you for the system you recently installed in our home, in order to make us safer from burglars, fires, and other perils. When your men arrived to do the installation, I must admit to being anxious as they unloaded their big tools from the trucks. They were really something at wiring up the windows and doors. I saw how one man used a long drill to make a hole into the basement, and he spent a lot of time getting the wire to go through to the window. When I asked him what he was doing he said he was "fishing". That was strange. He was supposed to be working. Anyway, just as he got the wire to go through the hole, another one of your crew found the box of wire in the basement and took it away, making the wire disappear. This made the first man angry, and he threw a screwdriver at the second man. Fortunately it missed him, but after crashing through the window, it did hit the man with "supervisor" on his shirt. That man started yelling at the first two, when another of your crew came running up saying something about hitting a water pipe with his drill. My goodness! I didn't know such a small hole could let out so much water! All of them were running around looking for the valve. Finally, it was found and the "supervisor" said he would call a glazer and plumber for me. How sweet! One of your people went to put a metal box on the side of the house, but he got stuck in a tree when he fell backwards. While most of your installers were helping him out, another went into the attic to work on some wires. I guess there was a mistake, because there was a flash and all the lights went out. The "supervisor" started yelling at the man in the attic, when all of a sudden the man in the attic came crashing through the kitchen ceiling and landed on the floor. The nice paramedics said he would be O.K. as they wheeled him away. What a relief. The "supervisor" told me that the man had fallen off the beam. "Oh, no" I said, "The salesman told me that the beam would cover the living room". I guess he ate something bad for lunch, because he turned a strange color. There was a little trouble when the job was finished. One man tried to show us how to use the system, but something got stuck and the siren started sounding. Everybody started running around. Someone tried to cut the wire to the siren, but the fire alarm went off. What a noise! Finally, the problem was found and the siren was turned off. Peace was restored until the fire trucks began arriving. They sure got here in a hurry! I hope you were able to repair the truck the fire engine ran in to. Is sure looked a mess when it was towed away. The "supervisor" and the firemen seemed angry at one another. Finally, everything was working and your people left. My husband said it was a good thing they only work during the day, or there would be more accidents. In closing, I would like to say that we haven't had so much excitement around here since my neighbor's alarm went off and that nice guard you sent to protect them accidentally shot himself in the foot. Thanks for your efforts to protect us, and we promise to operate our alarm very, very carefully. Sincerely Yours,
A GRATEFUL SUBSCRIBER
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